Jessica has more than 25 years of experience in customer service, business process, and system analyst roles. She’s passionate about business processes, training, and Lean Six Sigma. Jessica is a native of Maine and loves the beauty that comes with living in the Northeast: during the warmer months, she enjoys gardening, kayaking, hiking, camping, and spontaneous road trips; during wintertime, she enjoys crafting, baking, and snowshoeing. She and her husband are foodies who love to travel and spending time with family and friends.